Here are the costs of the shipping services we currently offer;
Tracked 48 Hour - £3.99
Tracked International (Canada/ Australia/ New Zealand) - £15
Tracked International (USA) - £25
UK orders over £50 - FREE
Please note that 48 Tracked services will be from notification of dispatch, not the date of order.
We currently use Royal Mail International Tracked for all of our orders outside of the UK. Due to recent changes in tax laws, there have been changes in import VAT and duties to be paid.
WE DON'T CURRENTLY SHIP TO THE EU DUE TO CURRENT CHANGES.
USA - CANADA - AUSTRALIA - NEW ZEALAND - Any import VAT and duties will be charged at a different rate depending on the receiving country. Please check the advice given on official governmental channels for advice on how these costs are calculated. These import costs are the customers responsibility and the costs will need to be paid to the courier.
All of our UK orders are dispatched using the Royal Mail 48 Tracked shipping service, which should take 2 working days to arrive from notification of dispatch. We aim to have all orders dispatched within 1-5 working days (Mon-Fri).
Please bear in mind that due to matters out of our control, such as the strain put on postal services due to the COVID-19 pandemic, this may take longer than anticipated. Royal Mail advise waiting at least 10 working days from dispatch before contacting us regarding a missing order.
Once an item has been dispatched from our warehouse, it is in the hands of Royal Mail to deliver the order to you. Royal Mail currently advise to wait 10 working days before contacting us regarding any missing orders. Such queries should be directed to email@example.com and we will be able to assist you further in the matter.
Returns and exchanges
Should you need to contact us, all queries should be directed to firstname.lastname@example.org . We aim to reply to all emails within 72 hours, but please bear in mind that on occasion the volume of e-mails can prolong our normal response time.
Our customer service department does not operate on weekends, so please be aware you may not receive a reply until the start of the next working day should you contact on the weekend.
Please return your order back to us at :
I'm Fine Attire Ltd
Unit 4 Howley Quay Industrial Estate
Please ensure that you enclose the order number and return or exchange request. If this isn't done we struggle to identify the order and complete the request. If you forget, these things happen please email us at email@example.com
Subject to some exceptions, we are happy to exchange or refund your purchase within 28 days of your item being shipped.
We DO NOT offer a free returns service.
Please choose the most appropriate shipping service to send your item back to us. To ensure your package arrives safely, we advise sending the item back to us by tracked post. Please be aware that we are not liable for loss of items posted back to us, the onus is on the customer to choose the appropriate shipping service for their item. Shipping/Handling charges to return items to us are non refundable, except in the case of faulty items.
Unwanted items must be returned in a fully resalable condition and any tags must be intact and still attached to the item.
Extra care must be taken when trying on clothing. Please ensure you are not wearing any makeup, fragrances or deodorants that may leave a scent or a mark on the garment. This also applies cigarette smoke and pet hair. When trying on any leggings or loungewear, please also ensure underwear is worn. We reserve the right to refuse an exchange or refund if the goods are not returned in a saleable condition or are damaged.
Items can be returned for a refund or exchange. Please be aware if you request an exchange and the requested item is unavailable, you will automatically be refunded.
When items are returned, we aim to process them within 10 business days of receiving the package. Please be aware at peak times this may take longer. We can offer a refund or exchange, so ensure your request is clearly specified.